Terms of use

Version 0.1 · Last updated: ___ · Rehang (Pty) Ltd ⚖️ (company name and registration number once registered with BIPA)

1. About Rehang

Rehang is an online platform that connects people in Namibia who want to sell and buy preloved clothing, shoes and accessories. Rehang is not the seller or the buyer. Each sale is a contract directly between the buyer and the seller. ⚖️ Confirm the intermediary wording.

2. Who can use Rehang

• You must be 18 or older to create an account.
• You must give true information and keep it up to date.
• One person may have only one account. Business shops will come later under separate terms.

3. Your account

• You sign in with your email address and a password. Keep them private. You are responsible for activity on your account.
• We may ask you to verify your identity (see our privacy policy for how we handle ID documents).
• We may limit, suspend or close accounts that break these terms, the seller rules or the prohibited items list.

4. Listing and selling

• You may only list items you own and have the right to sell.
• Listings must be honest: real photos, the correct condition grade and any flaws shown.
• Once you accept an offer or a buy-now order, you must complete the sale as agreed.
• Fees are shown before you list, and are only charged when a paid sale completes (see section 7).

5. Buying

• Check listings and ask questions before buying.
• Meet only at the safe meet-up spots offered in the app, and follow the meet-up code process.
• Your rights if an item isn't as described are set out in the buyer protection policy.

6. Payments

• Pilot stage: buyers pay sellers directly at the meet-up. Rehang doesn't handle or hold these payments and isn't responsible for them.
• Once held payments launch: payments are processed by our licensed payment partner, [name] ⚖️. Funds are held until the order completes and then paid out to the seller, minus Rehang's fees.
• Don't ask for or make payments outside Rehang once in-app payments are available for an order. Doing so removes buyer protection and may lead to account limits.

7. Fees

• Listing is free.
• Seller commission: [8]% of the item price on completed paid orders, with a minimum of N$[5]. Founding sellers pay no commission until [date].
• Buyer protection fee: N$[5] per paid order.
• We will give at least 30 days' notice of any fee change.
• ⚖️ Confirm VAT treatment.

8. Things you must not do

Harass, threaten or discriminate against others. List prohibited items. Post fake reviews. Create multiple accounts. Scrape the platform. Share other people's personal information. Try to get around fees or safety features. Use Rehang for anything illegal.

9. Content you post

You keep ownership of your photos and text. You give Rehang a non-exclusive, royalty-free licence to display and promote them on Rehang and in Rehang marketing, for as long as they are on the platform plus a reasonable period after. You confirm you have the right to post them.

10. Reports and takedowns

Anyone can report a listing, user or message. We review reports within 12 hours where possible, and may remove content or restrict accounts. We cooperate with lawful requests from the Namibian Police about stolen goods or fraud (see the moderator guide).

11. Liability ⚖️

Rehang provides the platform "as is". We don't guarantee the quality, safety or authenticity of items, except where the buyer protection policy says otherwise. To the extent the law allows, Rehang isn't liable for indirect losses or for the actions of users. Nothing in these terms limits rights that can't legally be limited.

12. Ending your account

You can delete your account at any time in settings, provided no orders are still in progress. We may close accounts as described in section 3.

13. Changes

We may update these terms. Material changes will be notified in the app at least 14 days before they take effect.

14. Law and disputes ⚖️

These terms are governed by the laws of the Republic of Namibia. Disputes between users go through the Rehang dispute process first.

15. Contact

Support: WhatsApp [number] · Email: support@[domain]