How can we help?

No. Anyone can browse and search. You need an account to message a seller, make an offer or buy.

Today you pay the seller in cash when you meet. You hand over the cash, check the item, and only then read out your meet-up code to the seller. Online payment through a licensed partner is planned, and will appear on an order only when it is switched on.

A short code on your order page. The seller enters it to confirm that the handover happened. Only share it after you have the item in your hands and have paid. Never read it out in advance or send it in a message.

Yes, on items where the seller allows offers. You can have up to 3 open offers on one item. The seller can accept, decline or counter.

Yes. Choose 3 or more items from the same seller on their shop page and you get a bundle discount. Bundles are collected in one meet-up.

Do not hand over the cash. Cancel the meet-up from the order page. If something goes wrong afterwards, use Report a problem on the order and a moderator will look at it.

Filter on Browse, then choose Save this search. We email you once a day when new pieces match. You can keep up to 10 saved searches and turn emails off per search.

Listing is free. See the Seller rules page for any fees that apply when an item sells.

Sellers confirm who they are so buyers can trust the shop. Your ID images are used for the check and are then deleted. Only moderators can see them while they are held.

Clear photos in good light. The listing form tells you the minimum and shows tips as you add each photo.

Yes. Use Clear-out on the Sell page to list several items in one go.

See Prohibited items. Fakes, damaged or unwashed items, and anything unsafe are not allowed, and listings that break the rules are removed.

The Front photo is the cover, and photos appear in the order you place them. Tap a slot to replace a photo or the cross to remove one. Sharp, well lit photos from different angles sell faster.

Yes. On a listing, set a price schedule: a percentage drop every few days that never goes below your lowest price. People who saved the item are told about each drop.

Yes. Set a return date in Away mode on your Seller dashboard. Your listings stay visible with a notice, and nobody can make offers or buy until you are back.

Your Seller dashboard shows what needs doing, your earnings, views by week and your best performing items.

At one of the listed safe spots, which are busy public places such as malls. When you order, the buyer picks a spot and a time, and the seller confirms. See the Safe spots page for the list and tips.

Wait inside the spot's opening hours, then cancel from the order page. Repeated no-shows count against a member's trust score.

Leave. You can cancel from the order page and report the person afterwards. Never move the meet-up to a car park or a private place.

No. Rehang never shows your home address or exact location. Buyers and sellers only see the meet-up spot they agree on.

Delivery by courier is planned. It will appear on listings only when the seller offers it and it has been switched on.

When online payment is on, the buyer pays up front and Rehang holds the money. The seller ships within the time shown, the buyer confirms receipt, and then the seller is paid. If the buyer does nothing, the order completes by itself after the waiting period. A problem can be reported before then.

Go to Give to a children's home, choose a listing and a home, and send the gift. The team reviews it, arranges collection, and tells you what happens. Your address is never shared with the home.

No. Gifts are free and the team arranges the handover. The item comes off sale, and you can cancel until it has been handed over.

The Donation gallery shows photos of the clothes after each delivery. We only photograph the clothes. Children's faces and names never appear, and donors are never named.

Any clothes you no longer need, as long as they are washed. Each home says what it needs most, and anything a home cannot use comes back to your listings.

Open Account and settings. You can switch each kind of email on or off.

It shows small photos in lists and stops pages loading in the background, roughly halving the data used. Item pages still show the full photo. It applies to that phone or browser only.

Yes. Account and settings has a Download my data button with your profile, listings, offers, orders, reviews and messages you sent.

It is cropped to a square and location data is removed. A clear face photo helps buyers trust you.

Choose Forgot password on the sign-in page and we will email you a reset link.

Use the Report button on the listing or profile. A moderator reviews every report.